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Billing

​How Do I update my credit card on file?

Log into your BattlBox Account. Click on the "Subscription billing" tab at the top of the page. On the next screen, click the orange "Edit" button In the product area. . Once in this new screen click…

Updated 2 years ago by Battlbox Support

What happens if my card is declined by my financial institution?

We will try and bill you again over the next ten days. During that time you can add funds to your account, edit payment information, or contact your financial institution’s fraud department to make s…

Updated 3 years ago by Battlbox Support

How do I cancel my monthly subscription?

Once you have logged in to your BattlBox account, you will see an orange button that says EDIT/VIEW. Click this button and a pop-up will occur, in the bottom right-hand corner of this pop-up, press t…

Updated 2 years ago by Battlbox Support

When will I be billed on my account?

The first time you subscribe, your payment will be processed for your first shipment immediately. Afterwards, payments will be processed on the 15th of each month. On first shipments, your first orde…

Updated 2 years ago by Battlbox Support

How can I skip a month, without canceling my entire subscription?

Login to your BattlBox account, and press the orange EDIT/VIEW button, then select the “SKIP SHIPMENT” option. Checkmark the “Skip next shipment” box and then press the orange “Skip subscription” but…

Updated 2 years ago by Battlbox Support

Is the subscription cost just for one month or a whole year?

The fee is month to month and varies based upon the 4 subscription levels that Battlbox offers. If you are looking for a prepaid option that is not auto renewing, head over to our Gifting Center, loc…

Updated 3 years ago by Battlbox Support

When will I receive my last BattlBox if I cancel my subscription?

For customers that have received their first shipment - As long as you cancel before the renewal on the 15th you will not receive a BattlBox the following month. If you cancel on or after the 15th, y…

Updated 3 years ago by Battlbox Support

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